Our privacy policy is fully aligned with the latest requirements for the management and processing of personal data as outlined by the European Union. You can read more about EU personal data legislation via the following link: EU Data Protection.

Data Controller – Personal Data Processing

The company responsible for the management and processing of personal data is:

Your personal data is collected and processed solely for the purposes to which you have provided explicit consent.

Collected Personal Data

We collect your personal data to meet various needs. Specifically, we collect the following categories of data:

• Contact and Delivery Information: First and last name, street address, postal code, city, landline and mobile phone number, work or personal email, and billing address.
• Account Credentials: Username and password, order history.
• Media Content: Any images, photos, or videos you send us linked to your account, such as profile photos.
• Physical Characteristics (optional): Height, weight, shoe size, and other measurements/preferences.
• Technical Data (automatically collected): IP addresses, browser information, cookies, tags, web beacons, and usage data during interactions with our website.

Purposes of Data Collection

Your data is collected for the following legitimate purposes:

• Service Provision: To fulfill your order, verify your identity, deliver products, and provide customer support.
• Marketing (with your consent): To send you updates, newsletters, product information, and promotional offers.
• Operational Improvement: To improve our website, services, and safeguard our company’s and third parties’ rights and assets.
• Analytics & Performance: To assess site traffic, behavior patterns, product interest, and other metrics for website optimization.
• Other Legitimate Uses: Always with appropriate notification and your prior consent when legally required.

Sharing of Personal Data

By the Company:

• Shipping Carriers: Such as ELTA Courier Door-to-Door for order delivery.
• Financial Institutions: Including Piraeus Bank and WinBank for payment processing.
• Third-Party Providers: Web hosting services, cloud platforms, email automation tools, analytics services — only to the extent necessary to fulfill contractual, legal, or operational obligations.

By the User:

• Voluntary Sharing: Through social media or other platforms where your profile, photos, name, or other personal information may be displayed.

Data Retention

We treat your personal data with the highest level of confidentiality. User accounts are considered active unless a deletion request is explicitly submitted. Data related to orders is retained for the period necessary to meet our tax, commercial, and warranty-related legal obligations.

Data Security

We implement strict security measures including encrypted communications, firewalls, and server protections. In the event of any unauthorized data breach, we will notify all affected parties and authorities within 72 hours of detection, in accordance with GDPR.

Cookies & Pixel Tags

We use cookies and third-party pixel tags (e.g., Google Analytics, Facebook, Skroutz, BestPrice) to collect interaction data such as:

• IP address, device ID, browser type and language, operating system, time zone
• Session data, clicks, page views, purchases, and preferences

This data enables us to personalize your experience and improve marketing relevance across our website and others.

Children’s Privacy

We comply with local regulations and do not allow registration on our website by individuals under the age of 16. Parental consent is required for minors to participate in our services or promotions.

Questions & Contact

If you have any questions or comments regarding our privacy policy, please do not hesitate to contact us at:

📧 info@terme.gr